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Data center and Implementation Manager

Title Data center and Implementation Manager
Categories IT, Telecommunications
Salary $75K CI
Location Cayman Islands
Job Information

Our Telco client needs a data centre, service & Implementation Manager to join their growing team. You will be the proactive advocate for Corporate and Government customers while overseeing the implementation of service to Data Center & Managed Services customers.

This includes responsibility to ensure that the end to end processes that support the Customers are working effectively.

Responsibilities

  • Manage the Data Centre environment, processes and controls.
  • Manage the implementation process for Data Centre and managed services customers.
  • Project manage customer orders
  • Work with Account Managers and the customer to identify and agree customer requirements.
  • Manage and be the single point of contact for all escalated service issues for the customer.
  • Hold regular service meetings with identified key customers. Qualifications and Experience
  • Have completed CCNA or similar, with at least 3 other relevant professional accreditations.
  • Strong knowledge of Citrix, Virtualisation, storage and security.
  • Technical project management and onboarding experience.
  • Over five (5+) years experience in Data Centre and Managed Services Program/ Service Delivery/Technical Support in the Telecommunications or Information Technology Industry.
  • Detailed knowledge of products and solutions offered in the Telecommunications/IT industry, specifically in the managed services environment is essential.

If you are interested in this or similar roles please contact mike@baraud.com for details.

Job Type permanent